We help you KEEP CLIENTS by offering a:
- Better understanding of your client’s perception of the caliber of your services;
- Better understanding of your client’s perception of their relationship with your organization;
- Feedback on your organizations’ strengths and weaknesses;
- Competitive insight and potential revenue enhancement opportunities; and
- Proprietary Client Service Visitation Program.
NewOz professionals provide a service that evaluates your clients'
level of emotional loyalty to your organization. Our proprietary Client
Service Visitation Program gives you feedback on your organization's
strengths, weaknesses as well as opportunities for additional revenue.
The clients we visit (usually owners or top-level executives) respond
to our interviews with candid and valuable feedback and frequently
ask us to provide the same visitation program for their clients!
We go beyond the standard survey forms and use our astute interview
skills to get to the real nuggets of information that will be significant
drivers for your marketing strategies and client service programs.
Client Care Tactics
Our Client Care Programs are high-level tactics derived from your
clients' feedback and from our deep experience. The lessons learned
from our Client Service Visitation Programs will help your organization:
- Change employee understanding and behavior
- Protect existing strongholds and
- Build your client base
Interested? Please let us know what your needs are.
Send us an e-mail and let us know how you would like to hear more
about our Client Satisfaction Programs. firstname.lastname@example.org